Q. How can I cancel my order?
A. If you placed your order within the last 60 minutes, simply visit My Account and cancel your order from there.
Q. What if it’s been longer than an hour?
A. One of our Customer Care agents would be happy to help.
Phone number: 1-877-865-7669
Phone hours: Mon - Fri from 8am to 12am ET(Midnight)
Sat - Sun and Holidays from 10am to 9pm ET
Q. I received an Order Cancellation email, but I never cancelled my order. Why?
A. Our apologies for the inconvenience. There are several possible reasons your order could have been cancelled by us. Be on the lookout for a follow-up email with specific details.
- By Phone
- Thanksgiving, 11/27: 10am - 2am
- Friday, 11/28: 7am - 2am
- Saturday, 11/29: 8am - midnight
- Sunday, 11/30: 8am - midnight
- Monday, 12/1: 8am - 3am
- Sunday, 12/21: 8am - 9pm
- Wednesday, 12/24: 8am - 5pm
- Christmas Day, 12/25: Closed
- New Years' Eve, 12/31: 8am - 10pm
- Chat Hours
- 11/23 - 12/3: 24 hours
- PAS Hours
- 11/27 - 12/1: Closed