Backstage™

Sony Premium Service Experts at your service

Personalized service for all your VAIO® needs.

Expert Support

Nobody knows Sony computers better than a Sony® Premium Service Expert. Our dedicated Service Experts will provide personalized care for your product needs.

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Convenient Service

Regardless of your location, Sony Premium Service Experts can support you with our remote and in-home service options. 2 As long as you have a phone and internet connection, our Remote Experts can assist you. Feel free to call us 24 hours, 7 days a week. If you prefer convenient face to face service, don't worry we'll come to you. Our In-home service offers a range of services, such as repairs, PC Network set up and many more.2

In-home Installation

Leave it all to us. Our trained professionals can come to your house for a worry-free installation of your equipment and show you how it all works.

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Service Solutions

Backstage Pass

We'll familiarize you with your new VAIO PC, migrate your data, create recovery disks and install software purchases from Sony Store. Also included are annual tune-ups for each year your PC is under warranty (including years under a Sony extended service plan).

Highlights

  • Expert in-store experts to personalize your new VAIO
  • 1 year of Norton Internet Security™ 2010 to protect your new PC
  • 1 year of Spare Backup™ online data backup and migration

Get this service

  • In-Store$99.99

    Get personalized service at a Sony Store. Learn more

    Store list

PC Network Setup

We'll handle all the details, including setting up your router (sold separately), establishing a connection with your PC, and configuring your security and network settings. Make sure all equipment is available prior to your appointment.

Highlights

  • Convenient personalized setup support
  • Install router and connect 2 devices to the network
  • Enable wireless network security

Get this service

  • Remote$89.99

    A phone and internet connection is all you need. Learn more

    Call 866-807-7616

  • On-Site$149.99

    Receive face-to-face service in your home or office. Learn more

    Add to cart

Mobile Broadband Setup

If your new VAIO PC has mobile broadband, we'll activate it and make sure it is working properly.

Highlights

  • Complimentary service
  • No appointment necessary

Get this service

  • In-StoreComplimentary

    Get personalized service at a Sony Store. Learn more

    Store list

PC Customization & Orientation

We'll familiarize you with your new system and perform key setup and configuration tasks. Let us show you how you can get the most out of your VAIO PC.

Highlights

  • Demonstrate key hardware features
  • Step by step answers to your questions
  • Personal Desktop customization

Get this service

  • In-Store$39.99

    Get personalized service at a Sony Store. Learn more

    Store list

  • On-Site, Initial$149.99

    Receive face-to-face service in your home or office. Learn more

    Add to cart

Windows® Tutorial

We'll familiarize you with your Windows operating system and show you how to take advantage of its key features and tools.

Get this service

  • Remote$49.99

    A phone and internet connection is all you need. Learn more

    Call 866-807-7616

Add Device to Network

If you already have a home network, but need help connecting a new PC or device to that network, we'll help you set up to two devices on your network and configure the necessary security settings. If adding a digital camera, we'll show you how to transfer your pictures from your camera and do basic editing tasks (camera sold separately). If adding a printer, we'll install your printer software and drivers and makes sure everything's running smoothly (printer sold separately).

Highlights

  • Convenient hassle free installation
  • Add 1 additional device (wireless or wired)
  • Encrypt wireless device

Get this service

  • Remote$49.99

    A phone and internet connection is all you need. Learn more

    Call 866-807-7616

  • On-Site, Initial$129.99

    Receive face-to-face service in your home or office. Learn more

    Add to cart

One-on-One Training

We'll provide step-by-step answers to your computing questions ranging from your Windows operating system to tips on using common software applications.

Highlights

  • 30 and 60 minute options
  • Convenient appointments in-store
  • One-on-one attention

Get this service

  • In-Store

    30 minutes $39.99

    60 minutes $69.99

    Get personalized service at a Sony Store. Learn more

    Store list

Recovery Disk Creation

Unfortunately, software can become corrupt and that's why it's a good idea to have recovery disks made.

Highlights

  • Complete recovery discs
  • Restore your VAIO to the original factory condition system

Get this service

  • In-Store$39.99

    Get personalized service at a Sony Store. Learn more

    Store list

Home Theatre Solutions

Let Sony set up your home theatre system. We offer in home consultation, TV & Home Audio and Video Installation. We can transform your living room movie experience with a BRAVIA HDTVs or a Sony Home Theatre System. Call us at 877.865.SONY (7669) for more information.

VAIO Health Check

Fortunately, we make house calls. Run the VAIO Health Check right now for free, and if anything's askew, our Sony Premium Service Experts can set it right over the internet. Simply download the VAIO Health Check—it will only take a minute.

Run VAIO Health Check

Extended Service Plan

Sony's got you covered. Sony Extended Service Plans can expand your manufacturer's limited warranty with easy-to-use support levels that help you make the most of your technology investment. Choose from various Service Plan options at the same time you purchase your Sony products to maximize your coverage.

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Lost and Found

Did you lose your computer? Did you find one? We can help you locate your missing PC and offer a reward for found items.

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PC Help Desk

Call us and we'll remotely scan your PC for common issues, find the source of the problem, and then recommend a solution.

Highlights

  • Professional evaluation
  • Computer hardware check
  • Spyware and virus check

Get this service

  • Remote$49.99

    A phone and internet connection is all you need. Learn more

    Call 866-807-7616

Live Chat

Speak with a Sony Premium Service Expert in real-time. The first 15 minutes of your chat session are free.

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Maximize your Performance

We'll give your PC a tune-up, install the latest updates, and remove any unwanted programs that may be slowing it down to make sure it runs at peak performance.

Highlights

  • Improve performance
  • Eliminate unwanted programs
  • Install and run latest software updates

Get this service

  • Remote$69.99

    A phone and internet connection is all you need. Learn more

    Call 866-807-7616

Memory/External Device Installation

Whether you're looking to boost your speed with extra memory or to add a new external device (sold separately), we'll help you select one that's compatible and install it for you.

Highlights

  • Install purchased memory module or external device
  • Test system and make sure error free
  • Answer any related questions

Get this service

  • In-Store$39.99

    Get personalized service at a Sony Store. Learn more

    Store list

Software/Driver Installation

We'll install and configure one software title, make sure it has the latest updates, and set up all the necessary shortcuts for you (software sold separately).

Highlights

  • Install and configure software
  • Update any latest software versions
  • Windows-based software only

Get this service

  • In-Store$29.99

    Get personalized service at a Sony Store. Learn more

    Store list

Operating System Installation

Whether you're looking to upgrade or downgrade your Windows operating system, we'll make sure the transition is an easy one (OS sold separately).

Highlights

  • Offer upgrade or downgrade OS install
  • Simplify the transition to a new OS
  • Windows operating system only

Get this service

  • In-Store$99.99

    Get personalized service at a Sony Store. Learn more

    Store list

  • On-Site, Initial$179.99

    Receive face-to-face service in your home or office. Learn more

    Add to cart

PC Diagnosis & Software Repair

Is your system running slowly or freezing up? We'll figure out what the problem is, and if it is a software issue, we'll resolve it. If any viruses or spyware are discovered on your system, these malicious programs will be eradicated from your system.

Highlights

  • Professional evaluation
  • Computer hardware check
  • Spyware and virus check and removal of issue

Get this service

  • In-Store$199.99

    Get personalized service at a Sony Store. Learn more

    Store list

PC Diagnostic

If your PC is giving you trouble and you're not sure what the problem is, we'll run a thorough inspection of its software and hardware components and let you know how we can fix it.

Highlights

  • Professional evaluation & inspection
  • Determine issue or problem
  • Recommend best solution

Get this service

  • In-Store$99.99

    Get personalized service at a Sony Store. Learn more

    Store list

Hardware Repair

If you have a problem with your hardware, such as your LCD or hard drive, we're the right people to handle it. Most repairs take only 5-7 days from receipt of product. Find out more about our Sony VAIO Repair Service.

Highlights

  • Repaired by a skilled Sony Premium Service Expert
  • Test hardware
  • Troubleshoot problems

Get this service

  • In-Store

    Price varies by level of service

    Get personalized service at a Sony Store. Learn more

    Store list

Data Migration/Backup Consultation

Whether you need help moving your photos, music and home videos to your new PC or backing up your current computer, we're here to help. We'll setup a system that automatically saves your files to an external backup drive (sold separately) and create a plan that regularly backs up all the files most important to you.

Highlights

  • Back up or migrate important files
  • Setup a backup schedule

Get this service

  • In-Store$99.99

    Get personalized service at a Sony Store. Learn more

    Store list

  • Remote$59.99

    A phone and internet connection is all you need. Learn more

    Call 866-807-7616

  • On-Site, Initial$199.99

    Receive face-to-face service in your home or office. Learn more

    Add to cart

Online Data Backup

Get the same service provided in the Data Migration / Backup Consultation except that all your files will be backed up to a personal secured online account. We'll provide and install the necessary online backup software.

Highlights

  • Setup a secure online data backup account
  • Online backup software provided

Get this service

  • Remote$89.99

    A phone and internet connection is all you need. Learn more

    Call 866-807-7616

Data Recovery

If you're having difficulty locating important files or your hard drive has failed, we have the tools to help retrieve your data.

Highlights

  • Recover important lost or damaged data
  • Need to provide secondary drive

Get this service

  • In-Store$199.99

    Get personalized service at a Sony Store. Learn more

    Store list

Printer Setup

We'll install your printer software and drivers and make sure everything's running smoothly (printer sold separately).

Get this service

  • Remote$49.99

    A phone and internet connection is all you need. Learn more

    Call 866-807-7616

Digital Camera Setup

We'll show you how to transfer your pictures from your camera and do basic editing tasks.

Get this service

  • Remote$49.99

    A phone and internet connection is all you need. Learn more

    Call 866-807-7616

Get personalized service from Sony Premium Services at any of our Sony Stores.

Get face-to-face service in your home or office. Call 877-865-7669 for any in-home service, order them in-store, or purchase online and someone will call you to set up an appointment. Ask how you can receive discounts for multiple on-site services.

As long as you have a phone and internet connection, we can help. Call 866-807-7616 to order any remote service. Available 24 hours a day, 7 days a week. Powered by Support.com.

Quickly chat with a Sony Premium Service Expert. The first 15 minutes of your chat session are free.

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VIEW FOOTNOTES

  1. Backstage Lost & Found, powered by TrackItBack, is a global lost and found recovery service. If you lose your VAIO PC and someone finds it and then reports it to us, we'll help return your PC to you at no charge.
  2. Sony will provide on-site service in fulfillment of its limited warranty obligations if phone-based troubleshooting is unsuccessful. On-site service may not be available for all repairs, at all times or in all locations.
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