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Fun/Learn/Support

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Service Solutions

PC Essentials

Everything you need to get the most out of your new VAIO PC.

Highlights

  • Setup: Data Migration / Software Installation / Recovery Disk Creation
  • Learn: PC customization and Orientation
  • Secure: 1 year of Internet Security to protect your new PC
  • Create: Create a Photobook with Blurb

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  • In-Store$99.99

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Photo & Video Essentials

Get your creativity flowing through training and other essential tools.

Highlights

  • One-to-one training from Sony DI Expert
  • 8GB Class 4 SDHC Memory Card
  • Microfiber lens cleaning cloth
  • PlayMemories Online Service (5GB of cloud storage)

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  • In-Store$49.99

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  • Online

    Online

Tablet & Phone Essentials

Everything you need to get the most out of your new mobile device.

Highlights

  • Custom Skin from Gelaskins
  • Kaspersky Internet Security for Mobile
  • Set-up, Customization, & Training
  • Software Installation
  • Microfiber lens cleaning cloth

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  • In-Store$49.99

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PC Customization & Orientation

We'll familiarize you with your new system and perform key setup and configuration tasks. Let us show you how you can get the most out of your VAIO PC.

Highlights

  • Demonstrate key hardware features
  • Step by step answers to your questions
  • Personal Desktop customization

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  • In-Store$39.99

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  • On-Site, Initial$149.99

    Receive face-to-face service in your home or office. Learn more

    Add to cart

Data Migration / Backup

Whether you need help moving your photos, music and home videos to your new PC or backing up your current computer, we're here to help. We'll setup a system that automatically saves your files to an external backup drive (sold separately) and create a plan that regularly backs up all the files most important to you.

Highlights

  • Back up or migrate important files
  • Setup a backup schedule

Get this service

  • In-Store$99.99

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    Store list

  • On-Site, Initial$199.99

    Receive face-to-face service in your home or office. Learn more

    Add to cart

Custom Skins & Colors

Customize your Sony device with a removable GelaSkin product skin designed to personalize and protect your product. Choose from a variety of great designs or create your own.

Custom Skin for VAIO Notebook / Tablet / PS3 (Select One)
$29.99

Custom Skin for Phone / Walkman / PS Vita / PS3 Controller (Select One)
$19.99

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  • In-Store

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  • Online

    Online

One-on-One Training

We'll provide step-by-step answers to your computing questions ranging from your Windows operating system to tips on using common software applications.

Highlights

  • 30 and 60 minute options
  • Convenient appointments in-store
  • One-on-one attention

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  • In-Store

    30 minutes $39.99

    60 minutes $69.99

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Recovery Disk Creation

Unfortunately, software can become corrupt and that's why it's a good idea to have recovery disks made.

Highlights

  • Complete recovery discs
  • Restore your VAIO to the original factory condition system

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  • In-Store$39.99

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Trade-In & Recycle

Send us your old electronics for credit, or find a recycling center near you.

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TV & Home Theater Solutions

Let Sony set up your home theater system. We offer in home consultation, TV & Home Audio and Video Installation. We can transform your living room movie experience with a Sony HDTV or Sony home theater system. Call us at 877.865.SONY (7669) for more information.

Learn More

PC & Network Setup Solutions

We'll handle all the details, including setting up your router (sold separately), establishing a connection with your PC, and configuring your security and network settings. Make sure all equipment is available prior to your appointment.

Highlights

  • Convenient personalized setup support
  • Install router and connect 2 devices to the network
  • Enable wireless network security

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  • On-Site$149.99

    Receive face-to-face service in your home or office. Learn more

    Add to cart

PC Support Plan (1 Year Support)

Premium Service Experts are here to keep your VAIO PC running to peak performance.

Highlights

  • Full PC Diagnostics regardless of warranty status
  • Operating System Installation
  • Memory / External Device Installation
  • Software & Driver Installation
  • PC Tune-Up
  • Software Repair
  • Virus Removal
  • Data Backup (1 time redemption)
  • Face to face in-store support

Get this service

  • In-store$199.99

    Receive face-to-face service in your home or office. Learn more

    Store list

Data Recovery

if you're having difficulty locating important files or your hard drive has failed, we have the tools to help retrieve your data.

Highlights

  • Recover important lost or damaged data
  • Need to provide secondary drive

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  • In-store$199.99

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Memory/External Device Installation

Whether you're looking to boost your speed with extra memory or to add a new external device (sold separately), we'll help you select one that's compatible and install it for you.

Highlights

  • Install purchased memory module or external device
  • Test system and make sure error free
  • Answer any related questions

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  • In-Store$39.99

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Software/Driver Installation

We'll install and configure one software title, make sure it has the latest updates, and set up all the necessary shortcuts for you (software sold separately).

Highlights

  • Install and configure software
  • Update any latest software versions
  • Windows-based software only

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  • In-Store$29.99

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Operating System Installation

Whether you're looking to upgrade or downgrade your Windows operating system, we'll make sure the transition is an easy one (OS sold separately).

Highlights

  • Offer upgrade or downgrade OS install
  • Simplify the transition to a new OS
  • Windows operating system only

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  • In-Store$99.99

    Get personalized service at a Sony Store. Learn more

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  • On-Site, Initial$179.99

    Receive face-to-face service in your home or office. Learn more

    Add to cart

PC Diagnosis & Software Repair

Is your system running slowly or freezing up? We'll figure out what the problem is, and if it is a software issue, we'll resolve it. If any viruses or spyware are discovered on your system, these malicious programs will be eradicated from your system.

Highlights

  • Professional evaluation
  • Computer hardware check
  • Spyware and virus check and removal of issue

Get this service

  • In-Store$199.99

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PC Diagnostic

If your PC is giving you trouble and you're not sure what the problem is, we'll run a thorough inspection of its software and hardware components and let you know how we can fix it.

Highlights

  • Professional evaluation & inspection
  • Determine issue or problem
  • Recommend best solution

Get this service

  • In-Store$99.99

    Get personalized service at a Sony Store. Learn more

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Hardware Repair

If you have a problem with your hardware, we're the right people to handle it. Most repairs take only 5-7 days. Find out more about our Sony Repair Service.

Premium Services Chat Support

Speak with a Sony Premium Service Expert in real-time. The first 15 minutes of your chat session are free.

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Premium Services Call Support

Call us and we'll remotely scan your PC for common issues, find the source of the problem, and then recommend a solution.

Highlights

  • Professional evaluation
  • Computer hardware check
  • Spyware and virus check

Get this service

  • Remote$49.99

    A phone and internet connection is all you need. Learn more

    Call 866-343-7669

Warranty & Extensions

Sony Extended Service Plans can expand your manufacturer's limited warranty with easy-to-use support levels that help you make the most of your technology investment.

Learn More Extended Service Plan Support

Printer Setup

We'll install your printer software and drivers and make sure everything's running smoothly (printer sold separately).

Get this service

  • Remote$49.99

    A phone and internet connection is all you need. Learn more

    Call 866-807-7616

Digital Camera Setup

We'll show you how to transfer your pictures from your camera and do basic editing tasks.

Get this service

  • Remote$49.99

    A phone and internet connection is all you need. Learn more

    Call 866-807-7616

Get personalized service from Sony Premium Services at any of our Sony Stores.

Get face-to-face service in your home or office. Call 877-865-7669 for any in-home service, order them in-store, or purchase online and someone will call you to set up an appointment. Ask how you can receive discounts for multiple on-site services.

As long as you have a phone and internet connection, we can help. Call 866-807-7616 to order any remote service. Available 24 hours a day, 7 days a week. Powered by Support.com.

Quickly chat with a Sony Premium Service Expert. The first 15 minutes of your chat session are free.

VIEW FOOTNOTES

  1. Backstage Lost & Found, powered by TrackItBack, is a global lost and found recovery service. If you lose your VAIO PC and someone finds it and then reports it to us, we'll help return your PC to you at no charge.
  2. Sony will provide on-site service in fulfillment of its limited warranty obligations if phone-based troubleshooting is unsuccessful. On-site service may not be available for all repairs, at all times or in all locations.