Rated 2.8 out of 5 by 6
Rated 2 out of 5 by booie Good Camera But Repacement O-rings Not Sold
On a recent dive trip I took excellent underwater videos with the Action Cam using the underwater housing down to over 100’. However, Sony does not sell, distribute or make available replacement O-rings for the underwater housing. I have been doing underwater photography for 20 years and this is the only time I’ve ever run into a situation where the manufacturer doesn’t make replacement O-rings available. The O-rings will wear out within a year as stated in the underwater housing’s instructions so it’s a lot of money to invest for just one year of use. This is not typical of Sony and is totally unacceptable.
March 12, 2015
Rated 3 out of 5 by adriano7910 Needs Replacement Parts Support
the case works great but there are issues
you do not supply the grease or a replacement seal with the case purchase nor do you offer the grease or replacement seal in the Sony stores or online stores.
how can i follow the warranty instructions on my new action camera if you all or no online store provides the things needed to take care of the product?
January 25, 2015
Rated 1 out of 5 by PJAL Does not fit
Bought this casing because planning a trip to go scuba diving and all I have to say is good thing I purchased it early this case does not fit the HRD-AZ1 model. Whats is the point of having a underwater casing if it does not fit all models?
March 15, 2015
Rated 5 out of 5 by Danny19 Works great
Works excellently. Took it diving at Grand Turk down to a max of 70+ feet for at least half an hour. No fogging and no water.
November 4, 2014
Rated 1 out of 5 by yspecial This isn't Sony quality product and service
I bought AS15 end of May 2014 from BB and bought MPKS3 thru Sony Store last June since BB don't carry this particular item. The very slow leak problem started after 7 or 8 times uses, also had fog problem. I shoot underwater fly fishing video up to an hour and the last time I used it almost soaked the bottom part of AS15 where wire hookups are so I called the customer service yesterday for replacement. I spent more than an hour talking 6 different people including one supervisor, I have to beg one guy to connect me to the supervisor. I wrote down time and name of the people I talked and was very frustrating experience I ever had. BTW, if you ever need to call Sony customer service expect to wait and talk to people in Philippine where has [[poor phone connection. Make a long story short I am very disappointed about Sony because my concern was that my AS15 can be ruined by water leak due to this lemon product I bought but they insisted that it has only 14 day warranty so can't replace the flat face cover part for me. I have been Sony customer long time when they introduced Walkman since then bought 8 mm, hi 8 mm, mini DV, HD camcorder with underwater housing, desktop computer, HD TV, Sony Hx line cameras, MC...etc and lately was shopping for Vaio laptop but not anymore. If I buy other Sony product and have any problems then I have to go thru this kind of difficult service and it's not worth of my time. Wish good luck to those who already bought or going to buy this item. I think It's about time for me to shop for other brand products.
November 18, 2014
Rated 5 out of 5 by Noeljj Makes Video SO much better under water
Great product helps focus the camera under water.
October 3, 2014