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FAQs

What is the consumer benefit of purchasing the PlayStation® Protection Plan?

All PlayStation® hardware comes with a 1-year limited warranty. The PlayStation® Protection Plan is an extended service for consumers who want the added peace of mind that comes from having an additional 1 or 2 years of coverage.

What is covered under the PlayStation® Protection Plan?

The very same things that are covered under the original warranty that comes with the hardware at purchase. The PlayStation® Protection Plan gives consumers the opportunity to extend this service with the added peace of mind that comes from an SCEA-backed plan.

What is the Accidental Damage Plan?

The Accidental Damage Plan is for the PSP™ and Vita family of products. It supplements the original warranty with coverage that addresses the incidents that can happen with any portable product, such as a cracked screen that results from accidental dropping. This type of damage is not covered in the original manufacturer’s warranty, but it is now available from PlayStation® as an added benefit.

Who is eligible to purchase these new service plans?

The PlayStation® Protection Plans are available for purchase by customers who are still within their original one-year limited warranty. The Accidental Damage Plans are available to anyone who has purchased a Vita, PSP™-3001 or PSP™ go system in the past 30 days.

Terms and Conditions below:

Playstation Terms and Conditions

 

PlayStation® Protection Plan

SERVICE PLAN TERMS AND CONDITIONS

This Service Plan is not a contract of insurance.

This Service Plan is issued in conformance with these Terms and Conditions. The Service Plan includes the Terms and

Conditions, special state disclosures and the sales receipt or invoice. This Service Plan must be made available for

inspection when You require service.

FOR PLAYSTATION® PROTECTION PLAN: THIS SERVICE PLAN PROVIDES NO BENEFITS DURING THE TERM OF

THE MANUFACTURER'S WARRANTY. THE TERM OF THIS SERVICE PLAN AND THE COVERAGE DESCRIBED

HEREIN COMMENCE IMMEDIATELY UPON EXPIRATION OF THE MANUFACTURER'S WARRANTY

FOR PLAYSTATION® PROTECTION PLAN - ACCIDENTAL DAMAGE: THIS CONTRACT IS INCLUSIVE OF THE

MANUFACTURER’S WARRANTY; IT DOES NOT REPLACE THE MANUFACTURER’S WARRANTY, BUT PROVIDES

CERTAIN ADDITIONAL BENEFITS DURING THE TERM OF THE MANUFACTURER’S WARRANTY. LOSSES

COVERED BY THE MANUFACTURER DURING THE MANUFACTURER’S WARRANTY PERIOD ARE NOT COVERED

UNDER THIS CONTRACT.

DEFINITIONS:

Service Plan Holder/You/Your means the owner of the Product covered under this Service Plan.

Service Plan Provider/We/Us/Our means the entity that is contractually the Obligor to You under the terms of this Service

Plan. The Service Plan Provider is Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348-5689, 1-

877-881-8578 in all states except in California where the Service Plan Provider is Sureway, Inc. P.O. Box 105689, Atlanta,

GA 30348-5689, 1-877-881-8578; in Florida where the Service Plan Provider is United Service Protection, Inc., 11222 Quail

Roost Drive, Miami, FL 33157, 1-877-881-8578; in Oklahoma where the Contract Provider is Assurant Service Protection,

Inc. P.O. Box 105689, Atlanta, GA 30348-5689, 1-866-266-9459 and in Massachusetts where the Service Plan Provider is

PlayStation Services LLC, 919 East Hillsdale Blvd., Foster City, CA 94404-2175.

Service Plan Administrator means the entity responsible for the administration of this Service Plan. The Service Plan

Administrator is Sony Computer Entertainment America, LLC. (SCEA, LLC), 919 East Hillsdale Blvd., Foster City, CA

94404-2175.

Service Plan Seller is the entity that sold the Service Plan to You, PlayStation Services LLC.

Product(s) indicates the item(s) that You purchased concurrently with and is covered by this Service Plan.

Service Plan means this Service Plan, which You purchased to cover the Product described on the sales receipt or invoice.

Price means the consideration paid for by You for this Service Plan as listed on the sales receipt or invoice.

SERVICE PLAN TERM:

Your PLAYSTATION® PROTECTION PLAN Service Plan begins at the end of your one year manufacturer’s warranty and

continues for the length of the Service Plan as indicated on your sales receipt or invoice. Your PLAYSTATION®

PROTECTION PLAN - ACCIDENTAL DAMAGE Service Plan begins on the date of purchase.

SERVICE PLAN(S): The Service Plan You selected for Your Product shall be indicated on the sales receipt or invoice.

PLAYSTATION® PROTECTION PLAN - This Service Plan provides coverage for Product hardware failures due to defects

in workmanship and/or materials, or due to normal wear and tear. Should service be required, We will repair or replace (at

Our option) with a Product fully re-certified to the original manufacturers written factory standards. User data stored on disk

drives or other memory devices are specifically not covered and may be lost. All Product settings will be returned to the

original factory default settings. All Product firmware (if applicable) will be updated to the latest official version at the time of

service.

PLAYSTATION® PROTECTION PLAN - ACCIDENTAL DAMAGE – In addition to coverage for Product hardware failures

due to defects in workmanship and/or materials, or due to normal wear and tear, this Service Plan also provides coverage to

the screen of the Product, if cracked due to accidental damage (such as drops) from handling and failures that occur during

normal use and operation in accordance with the manufacturer's written specifications, in an appropriate operating

environment. Coverage will apply only if purchased within thirty (30) days from the date Your Product was purchased.

FW1438-1010 Page 2 of 7 v5-0911

Product inspection for neglect or abuse will be performed prior to service and the determination is at the sole discretion of

the authorized service provider.

Replacement Option: At Our option, We will either repair Your Product or replace with a new, or a Factory re-certified

PlayStation product of like kind, quality, and features. We will try and match specific replacement preferences such as

equipment color, cosmetics, or features, but this is not guaranteed. The price of the replacement product shall not exceed

the original purchase price of the original Product. If We replace Your Product, We will ship the replacement product to You.

When You receive the replacement product, the damaged/un-repairable Product becomes Our property.

For the PLAYSTATION® PROTECTION PLAN - ACCIDENTAL DAMAGE: If We replace the Product with another of equal

value or like kind and quality, We shall have satisfied all obligations owed under this Service Plan.

DELAYS:

We will exercise reasonable efforts in providing service under this Service Plan, but We will not be liable for any damages

arising out of delays; and in no event will We be liable for any consequential damages.

PARTS:

Materials furnished as replacements for parts will be drawn from Our service contractor’s inventory of new or factory recertified

parts and components. These materials will be furnished under provisions of the manufacturer’s warranty while still

in effect and then by Our service contractor during the remainder of the term of coverage.

YOUR RESPONSIBILITES:

In order to keep this Service Plan in force during the coverage term, You must maintain the Product in accordance with the

service requirements set forth by the manufacturer’s specifications, including cleaning and maintenance as required. It is

Your responsibility to protect the Product from further damage and operate the Product in accordance to guidelines listed in

the user manuals either in paper or electronic format. You must notify the Service Plan Administrator in writing if Your

address changes. It is Your responsibility to back up your data before services are performed and remove any data from

parts or the Products prior to service. We are not responsible for any loss of Your data under any circumstances. The

contents of Your Product may be deleted and the hard drive and/or storage media reformatted in the course of service. Your

Product will be returned to You configured as originally purchased, subject to any applicable software or firmware updates.

IF YOU NEED SERVICE:

Call the Service Plan Administrator at 1-866-716-7669 Monday – Saturday 6am – 8pm PST, Sunday 7am - 6:30pm PST.

Have this Service Plan and the original sales receipt or invoice available. You will need the model number and serial

number of Your Product as listed on the sales receipt or invoice. Valid proof of purchase is required for any claim. Hand

written receipts will not be accepted. All Service will be provided by the Manufacturers authorized Service partner through

the Service Plan Administrator.

Once We receive the damaged/un-repairable Product, We will inspect the Product and validate that the reported hardware

failure is covered under this Service Plan. Should We determine that the failure resulted from an Exclusion in this Service

Plan, We will contact You with Our findings and arrange either to Charge to You the current repair fee or return the Product

to You at your cost.

WHAT IS NOT COVERED:

a) Rust, corrosion, insect infestation, mysterious disappearance, transport, environmental conditions such as sand

or dirt.

b) Any Product failure related to theft or burglary, loss, abuse, negligence, vandalism, acts of war, fire, weather

related damage, unusual atmospheric conditions, or acts of God.

c) Repairs to Product, including parts, or Product replacement covered by the manufacturer’s warranty,

manufacturer’s recall, or similar manufacturer’s incentive or repair program (regardless of whether or not the

manufacturer is doing business as an ongoing enterprise).

FW1438-1010 Page 3 of 7 v5-0911

d) Operational or mechanical failure of Your Product which is not reported to Us prior to expiration of this Service

Plan.

e) Normal maintenance, such as cleaning and/or customer education/training.

f) Problems that existed in Your Product prior to the effective date of coverage under this Service Plan, which are

known to You.

g) Screen imperfections (if applicable) in Your Product such as “dead” or bright pixels within the manufacturer’s

original service specifications.

h) Products used commercially such as retail displays, rentals, leasing, or in arcade systems or other custom

application.

i) Damage caused by improper home wiring or grounding including external connections such as antennas or

cable televisions.

j) Damage to other connected devices such as televisions, monitors, receivers or other AV equipment.

k) Damage due to spilled liquids or immersion of Product in liquid.

l) Damage caused by non-approved or non-licensed peripherals or accessories.

m) Repairs due to failures caused by the use of non-compatible, non-original equipped hard disks.

n) Shipping or transportation damage, improper installation or setup, user facilitated minor adjustments and

settings as outlined in the Product manual.

o) Accidental damage not covered under the PLAYSTATION® PROTECTION PLAN – ACCIDENTAL DAMAGE

coverage.

p) Accidental screen damage (only applicable to the PLAYSTATION® PROTECTION PLAN).

q) Intentional or incidental damage or gross neglect.

DEDUCTIBLE:

There is no deductible for claims under this Service Plan.

RENEWABILITY:

Your Service Plan is renewable at Our discretion.

CANCELLATION:

You may cancel Your Service Plan within the first thirty (30) days of purchase by calling the Service Plan Administrator.

You will receive a credit refund in the form of PSN account funds, a check, a debit card or credit card refund, at Our option,

in the amount of one hundred percent (100%) of the Price, less the cost of any repairs made, except as otherwise required

by law (applicable to the original purchaser of the Service Plan only). You may cancel Your Service Plan after thirty (30)

days from the date of purchase by calling the Service Plan Administrator. You will receive a pro rata check, debit card, or

PSN account funds refund, at Our option, less the cost of claims paid (if any) and an administrative fee not to exceed ten

percent (10%) of the Price of this Service Plan or twenty-five dollars ($25), whichever is less, except as otherwise required

by law. The effective date of cancellation is the date We receive Your request for cancellation of Your Service Plan. We

reserve the right to cancel this Service Plan at any time in the event of fraud or material misrepresentation by You. If We

cancel this Service Plan, You will be provided with a written notice at least thirty (30) days prior to cancellation at Your last

known address, with the effective date for the cancellation and the reason for cancellation. You will receive a check or debit

card refund, at Our option, of the unearned pro rata Price less any claims paid, except as otherwise required by law.

FW1438-1010 Page 4 of 7 v5-0911

TRANSFERABILITY:

This Service Plan is not transferable to any other product or person.

RIGHT TO RECOVER:

If We make any payment to You, We are entitled to recover what We paid from other parties. By You accepting payment

and settlement of a claim, You transfer to Us Your right to recover money from any other third party.

ARBITRATION:

READ THE FOLLOWING ARBITRATION PROVISION ("PROVISION") CAREFULLY. IT LIMITS CERTAIN OF YOUR RIGHTS, INCLUDING

YOUR RIGHT TO OBTAIN RELIEF OR DAMAGES THROUGH COURT ACTION.

As used in this Provision, "You" and "Your" mean the person or persons named in this Service Plan, and all of his/her heirs,

survivors, assigns and representatives. “We” and “Us” shall mean the Obligor identified above and shall be deemed to

include all of its agents.

Any and all claims, disputes, or controversies of any nature whatsoever (whether in contract, tort or otherwise, including

statutory, common law, fraud (whether by misrepresentation or by omission) or other intentional tort, property, or equitable

claims) arising out of, relating to, or in connection with (1) this Service Plan or any prior Service Plan, and the purchase

thereof; and (2) the validity, scope, interpretation, or enforceability of this Provision or of the entire Service Plan (“Claim”),

shall be resolved by binding arbitration before a single arbitrator. All arbitrations shall be administered by the American

Arbitration Association (“AAA”) in accordance with its Expedited Procedures of the Commercial Arbitration Rules of the AAA

in effect at the time the Claim is filed. The terms of this Provision shall control any inconsistency between the AAA's Rules

and this Provision. You may obtain a copy of the AAA's Rules by calling (800) 778-7879. Upon written request We will

advance to You either all or part of the fees of the AAA and of the arbitrator. The arbitrator will decide whether You or We

will be responsible for these fees. The arbitrator shall apply relevant substantive law and applicable statute of limitations and

shall provide written, reasoned findings of fact and conclusions of law. The arbitration shall be held at a location selected by

Us within the state in which this Service Plan was purchased. This Provision is part of a transaction involving interstate

commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. If any portion of this Provision is

deemed invalid or unenforceable, it shall not invalidate the remaining portions of the Provision, except that in no

event shall this Provision be amended or construed to permit arbitration on behalf of a group or class. This

Provision shall inure to the benefit of and be binding on You and Us and its Provision shall continue in full force and effect

subsequent to and notwithstanding the expiration of termination of this Service Plan.

You agree that any arbitration proceeding will only consider Your Claims. Claims by, or on behalf of, other individuals will

not be arbitrated in any proceeding that is considering Your Claims.

You and We Understand and agree that because of this PROVISION neither You nor Us will have the right to go to court

except as provided above or to have a jury trial or to participate as any member of a class of claimants pertaining to any

claim.

YOU AND WE UNDERSTAND AND AGREE THAT BECAUSE OF THIS PROVISION NEITHER YOU NOR US WILL

HAVE THE RIGHT TO GO TO COURT EXCEPT AS PROVIDED ABOVE OR TO HAVE A JURY TRIAL OR TO

PARTICIPATE AS ANY MEMBER OF A CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM.

To review the General Privacy Policy of Federal Warranty Service Corporation, United Service Protection, Inc., Sureway,

Inc., and Assurant Service Protection, Inc., Assurant Solutions companies, please visit

http://www.assurantsolutions.com/privPolGeneral.html.

THE FOLLOWING STATE SPECIFIC REQUIREMENTS APPLY IF YOUR SERVICE PLAN WAS PURCHASED IN ONE

OF THE FOLLOWING STATES AND SUPERSEDE ANY OTHER PROVISION HEREIN TO THE CONTRARY:

AR, AL, CT, GA, IL, IN, KY, MA, ME, MO, NC, NH, NV, NY, OH, OR, SC, UT, VT, WI, WY only: If a claim for service has

not been completed or if We fail to perform or make payment due under the terms of the Service Plan within 60 days after

proof of loss or Your request for performance or payment has been filed with Us, the claim or request can be submitted to

American Bankers Insurance Company of Florida who insures Our obligations under this Service Plan, at the following

address 11222 Quail Roost Drive, Miami, FL 33157, or call the toll free number at 1-800-852-2244.

FW1438-1010 Page 5 of 7 v5-0911

CT, HI, MO, MT, NC, OH, OK, OR, SC, VT, WY only: Obligations under this Service Plan are insured by a policy of

insurance issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157.

AL, HI, MD, ME, MO, NV, NM, NY, SC, WY only: We will pay a penalty of 10% of the Service Plan Purchase price per

month on a refund that is not paid or credited within forty-five (45) days after the return of the Service Plan to Us.

GA, LA, OR, UT, WI, WY only: “Arbitration” is deleted in its entirety. It is not applicable to You.

Arizona only: LIMIT OF LIABILITY: Repair or replacement does not fulfill the Service Plan obligation. Only a cash

settlement will fulfill the Service Plan obligation. ARBITRATION: Arbitration cannot be an absolute dispute remedy and

both parties must agree to arbitration. This arbitration provision does not prohibit an Arizona resident from following the

process to resolve complaints under the provisions of A.R.S. §20-1095.09, Unfair trade Practices as outlined by the Arizona

Department of Insurance. To learn more about this process, you may contact the Arizona Department of Insurance at 2910

N. 44th Street, 2nd Fl., Phoenix, AZ 85018-7256, Attn: Consumer Affairs. "You may directly file any complaint with the

A.D.O.I. against a Service Company issuing an approved Service Contract under the provisions of A.R.S. §§ 20-1095.04

and/or 20-1095.09 by contacting the Consumer Affairs Division of the A.D.O.I., toll free phone number 800-325-2548.

CANCELLATION: If Your written notice of cancellation is received prior to the expiration date, the Administrator shall

refund the remaining pro rata price, regardless of prior services rendered under the Service Plan. Claims paid or the cost of

repairs performed shall not be deducted from the amount to be refunded upon cancellation of this Service Plan.

California only: Sureway, Inc. is the obligor under this Service Plan. The arbitration provision does not prohibit a

California resident from following the process to resolve complaints as outlined by the California Bureau of Electronic and

Appliance Repair (BEAR). To learn more about this process, You may contact BEAR at 1-800-952-5210, or You may write

to Department of Consumer Affairs, 3485 Orange Grove Avenue, North Highland, California 95660, or You may visit their

website at www.bear.ca.gov. Under DEFINITIONS the term Service Plan Seller is deleted and replaced as follows:

Service Plan Seller is the entity that sold the Service Plan to You, PlayStation Services LLC. 919 East Hillsdale

Blvd., Foster City, CA 94404-2175] Under CANCELLATION: The first line is deleted and replaced as follows: You may

cancel Your Service Plan within the first thirty (30) days of receipt of the contract by calling the Service Plan Administrator.

Colorado only: Actions under this Service Plan may be covered by the provisions of the “Colorado Consumer Protection

Act” or the “Unfair Practices Act”, articles 1 and 2 of title 6, C.R.S. A party of this Service Plan may have a right of civil

action under such laws, including obtaining the recourse or penalties specified in such laws.

Connecticut only: The term of this Service Plan will be automatically extended for the period during which the Product is in

the custody of a service center for repair. CANCELLATION: You have the right to cancel the Service Plan if You return the

Product, the Product is sold, lost, stolen, or destroyed. RESOLUTION OF DISPUTE: If We are unable to resolve any

disputes with You regarding this warranty, You may file a written complaint with the State of Connecticut, Insurance

Department, P.O. Box 816, Hartford, Connecticut 06142-0816, Attention: Consumer Affairs. The written complaint must

contain a description of the dispute, the purchase price of the item subject to the extended warranty, the cost of repair of the

item, and a copy of the extended warranty Service Plan.

Florida only: The rate charged for this Service Plan is not subject to regulation by the Florida Office of Insurance

Regulation. United Service Protection, Inc. is the obligor under this Service Plan. CANCELLATION: If You

cancel this Service Plan, You will receive a refund equal to 90% of the unearned pro rata purchase price of the Service

Plan, less any claims that have been paid. If We cancel this Service Plan, You will receive 100% of the unearned pro rata

purchase price of the Service Plan. ARBITRATION: While arbitration is mandatory, the outcome of any arbitration shall be

non-binding on the parties, and either party shall, following arbitration, have the right to reject the arbitration award and bring

suit in a court of competent jurisdiction. The arbitration action will take place in the county where you reside.

Georgia only: CANCELLATION: Cancellation shall be in accordance with OCGA 33-24-44. No cancellation fees, claims

paid or the cost of repairs performed shall not be deducted from the amount to be refunded upon cancellation of this Service

Plan.

Hawaii only: NOTICE: You may contact the Insurance Commissioner, 250 South King Street, 5th Floor, Honolulu, Hawaii

96813.

Iowa only: The issuer of this Service Plan is subject to regulation by the insurance division of the Department of

Commerce of the State of Iowa. Complaints which are not settled by the issuer may be sent to the insurance division.

FW1438-1010 Page 6 of 7 v5-0911

Massachusetts only: All references to Accidental Damage are deleted and do not pertain to You. You may, within twenty

(20) calendar days of receipt, reject and return this Service Plan. Upon return of the Service Plan within the applicable time

period, if no claim has been made under the Service Plan, You will be refunded the full Purchase Price of the Service Plan.

A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after

return of the Service Plan. This provision applies only to the original purchaser of this Service Plan.

Michigan only: If performance of the service contract is interrupted because of a strike or work stoppage at the company’s

place of business, the effective period of the Service Plan shall be extended for the period of the strike or work stoppage.

Minnesota only: Our obligations are insured by a policy of insurance issued by American Reliable Insurance Company

11222 Quail Roost Drive, Miami, FL 33157, the toll free number of American Reliable Insurance Company 1-800-852-2244.

In the event any covered service is not paid within sixty (60) days after proof of loss has been filed You may apply directly to

American Reliable Insurance Company. ARBITRATION: Any arbitration shall take place in the state where You reside or at

any other place agreed to in writing by You and Federal Warranty Service Corporation.

Nevada only: The replacement of the Product in its entirety shall not eliminate the Obligor’s obligation for future repairs or

replacement as otherwise provided under this Service Plan. Only a cash settlement will fulfill the Service Plan obligation.

CANCELLATION: No claims or repairs incurred or paid will be deducted from any refund. Prior approval from the

Administrator for service is required for all Products covered under this Service Plan.

New Hampshire only: NOTICE: In the event You do not receive satisfaction under this Service Plan, You may contact the

New Hampshire Insurance Department at 21 South Fruit Street, Suite 14, Concord NH 03301, (800) 852-3416.

New Mexico only: REGULATION: The purchase of this Service Plan is not required in order to purchase any product.

Oklahoma only: Coverage afforded under this Plan is not guaranteed by the Oklahoma insurance Guaranty Association.

CANCELLATION: The cancellation provision is deleted and replaced with the following: You may cancel Your Service Plan

within the first thirty (30) days of purchase by calling the Service Plan Administrator. You will receive a credit refund in the

form of Playstation Network funds, a check, a debit card or credit card refund, at Our option, in the amount of one hundred

percent (100%) of the Premium, less the cost of any repairs made, except as otherwise required by law (applicable to the

original purchaser of the Service Plan only). You may cancel Your Service Plan after thirty (30) days from the date of

purchase by calling the Service Plan Administrator. Return of Premium shall be based upon ninety percent (90%) of the

unearned pro rata Premium, less the actual cost of any service provided under the Service Plan. You will receive a check,

debit card, or Playstation Network account funds refund, at Our option, less the cost of claims paid (if any) and an

administrative fee not to exceed ten percent (10%) of the Price of this Service Plan or twenty-five dollars ($25), whichever is

less, except as otherwise required by law. The effective date of cancellation is the date We receive Your request for

cancellation of Your Service Plan. We reserve the right to cancel this Service Plan at any time in the event of fraud or

material misrepresentation by You. If We cancel this Service Plan, You will be provided with a written notice at least thirty

(30) days prior to cancellation at Your last known address, with the effective date for the cancellation and the reason for

cancellation. You will receive a check or debit card refund, at Our option, based on 100% of the unearned pro rata Premium

less any claims paid, except as otherwise required by law.

Oregon only: ARBITRATION: While arbitration is mandatory, the outcome of any arbitration shall be non binding on the

parties, and either party shall, following arbitration have the right to reject the arbitration award and bring suit in a court of

competent jurisdiction.

South Carolina only: IF YOU NEED SERVICE: If the Provider does not timely resolve such matters within sixty (60) days

of proof of loss, You may contact the South Carolina Department of Insurance, P.O. Box 100105, Columbia, South Carolina

29202-3105, telephone number 1-800-768-3467. Coverage afforded under this Service Plan is not guaranteed by the

Property and Casualty Guaranty Association. All references to a check issued as a refund do not apply to you.

Texas only: Under DEFINITIONS, Service Plan Administrator, is amended to include the following: The Administrator

Registration Number for Sony Computer Entertainment America, LLC. (SCEA, LLC), is 170. NOTICE: If You have a

question or complaint regarding this Service Plan, You may contact the Texas Department of Licensing and Regulation at

the following address and telephone number: Texas Department of Licensing and Regulations, P. O. Box 12157, Austin,

Texas 78711, (800) 803-9202 (within Texas only) or (512) 463-6599. The purchase of this Service Plan is not required in

order to obtain financing for the covered Product. OBLIGATIONS: If a claim for service has not been completed or if We fail

to perform or make payment due under the terms of the Service Plan within 60 days after proof of loss or Your request for

performance or payment has been filed with Us, or if a refund or credit is not paid before the 46th day after the date on

which the Service Plan is canceled; the claim or request can be submitted to American Bankers Insurance Company of

Florida who insures Our obligations under this Service Plan, at the following address 11222 Quail Roost Drive, Miami, FL

FW1438-1010 Page 7 of 7 v5-0911

33157, or call the toll free number at 1-800-852-2244. FREE LOOK: You may, within thirty (30) calendar days of receipt,

reject and return this Service Plan. Upon return of the Service Plan within the applicable time period, if no claim has been

made under the Service Plan, You will be refunded the full Purchase Price of the Service Plan. A ten percent (10%) penalty

per month shall be added to a refund that is not paid or credited within forty-five (45) days after return of the Service Plan.

This provision applies only to the original purchaser of this Service Plan.

Utah only: Coverage afforded under this Service Plan is not guaranteed by the Utah Property and Casualty Guaranty

Association. This Service Plan is subject to limited regulation by the Utah Insurance Department. To file a complaint,

contact the Utah Insurance Department. The price of this Service Plan is a single payment and is listed on Your sales

receipt or invoice. The following is added to the IF YOU NEED SERVICE provision: If you require service outside of normal

business hours, You may call (866) 782-9160 to register Your claim.

Washington only: CANCELLATION: The Administrator will pay a penalty of ten (10) percent per month on a refund that is

not paid or credited within thirty (30) days after the return of the Service Plan to the Administrator. These provisions apply

only to the original purchaser of the Service Plan. SPECIAL PROVISION: Obligations of the Service Plan Provider under

this Service Plan are backed by the full faith and credit of the Service Plan Provider. DEFINITIONS: Service

Contract/Service Plan means a Service Plan which You have purchased for the Product described on the sales receipt.

Service Contract Holder/Service Plan Holder/You/Your means the person who is t he purchaser or holder of the Service

Contract as shown on the sales receipt. Service Contract Provider/ Service Plan Provider/We/Us/Our means Federal

Warranty Service Corp. who is contractually obligated to the Service Contract Holder under the terms of the Service

Contract. All references to Obligor are replaced by the term Service Contract Provider. Service Contract/Service Plan

means a Contract, which You have purchased for the Contract described on the sales receipt. ARBITRATION: Nothing in

the section headed ‘Arbitration’ shall invalidate Washington state law(s) which would otherwise be applicable to any

arbitration proceeding arising from this Service Plan. All arbitrations will be held in the county in which You maintain Your

permanent residence.

Wisconsin only: Wisconsin only: DEFINITIONS: The definition for Service Plan Administrator is deleted and replaced

with the following: Service Plan Administrator means the entity responsible for the administration of this Service Plan. The

Service Plan Administrator is Federal Warranty Service Corporation, [P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-

881-8578]. CANCELLATION: No claim incurred or paid shall be deducted from the amount of Your cancellation refund.

Unauthorized repairs may not be covered. WHAT YOU MUST DO: Proof of loss must be provided as soon as reasonable

possible and within one year after the time required by the Service Plan. Failure by You to furnish proof of loss within the

time required by the Service Plan does not invalidate or reduce a claim, unless We are prejudiced thereby and it was

reasonably possible to meet the time limit. RIGHT TO RECOVER: The Service Plan Holder will be made whole before the

Administrator retains any amounts that may be recovered. REGULATION: THIS SERVICE PLAN IS SUBJECT TO

LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE.

Wyoming only: If You purchased the PSP PRODUCT PROTECTION PLUS coverage, the first sentence is deleted and

revised as follows: In addition to coverage for Product hardware failures due to normal wear and tear, this Service Plan also

provides coverage to the screen of the Product for the repair or replacement (as applicable) of the covered Product resulting

from normal wear and tear including accidental damage.

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