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  3. Purchasing - Canceling an Order


Q. How can I cancel my order?

A. If you placed your order within the last 60 minutes, simply visit My Account and cancel your order from there.

Q. What if it’s been longer than an hour?
A.  One of our Customer Care agents would be happy to help.


Phone number: 1-877-865-7669
Phone hours: Mon - Fri from 8am to 12am ET(Midnight)
                          Sat - Sun and Holidays from 10am to 9pm ET

Q. I received an Order Cancellation email, but I never cancelled my order. Why?
A. Our apologies for the inconvenience. There are several possible reasons your order could have been cancelled by us. Be on the lookout for a follow-up email with specific details.

Holiday Hours (Times are EST)
By Phone
Thanksgiving, 11/27: 10am - 2am
Friday, 11/28: 7am - 2am
Saturday, 11/29: 8am - midnight
Sunday, 11/30: 8am - midnight
Monday, 12/1: 8am - 3am
Sunday, 12/21: 8am - 9pm
Wednesday, 12/24: 8am - 5pm
Christmas Day, 12/25: Closed
New Years' Eve, 12/31: 8am - 10pm
Chat Hours
11/23 - 12/3: 24 hours
PAS Hours
11/27 - 12/1: Closed