Q. How do I return my Sony online purchase?
A. We're sorry that you're considering returning your merchandise. If there's anything we can do to change your mind, or to make you more satisfied with your purchase, please call us at 877-244-9959. We're here to help you Monday - Friday from 8am to Midnight ET, and Saturday - Sunday from 10am to 9pm ET.
Most products are eligible for return within 30 days of original purchase. Please visit our Returning an Online Purchase section for full details. In order to return a product, you may simply ship it back, or you may bring it to any Sony Store retail location (www.sony.com/retail) with your order confirmation document and we will process your return. If you choose to ship your product back, you'll need a Return Merchandise Authorization (RMA) number, which will only be issued during the 30 day return period which begins from the date of shipment by Sony. You can obtain an RMA number from Sony Customer Care at 877-244-9959.
Once you have been issued an RMA#, it will expire in 7 days so please make sure that your item is returned as soon as possible. Print the return slip and shipping label as indicated and ensure that the shipping label is affixed on the outside of your package. Please either remove or cover the original shipping label showing your delivery address.
Please ship your return to the address below within 7 days using your choice of carriers. For your protection, we recommend that you return your item(s) using a carrier that provides a tracking number and insurance.
The address to return your product with an RMA is:
Sony Consumer Direct Return Center
10227 Crossroads Loop
Laredo TX 78045
You must include the RMA number on the outside of the box. When your return has been received and processed by the Return Center, Sony will process your refund to the original form of payment. Refund times may vary, but generally returns are fully processed within 7-10 business days from receipt by the return center. The refund typically takes 1 to 2 billing cycles to appear on your credit card statement.
If you return your product to Sony (i) without a RMA from Sony, (ii) beyond the initial 30 day period or 7 day authorization period, or (iii) without original packaging, Sony retains the right to either refuse delivery of such a return or charge a restocking fee.