Rated 1 out of 5
by Kawall NO LONGER A SONY CUSTOMER!!!!!!!
I purchased this television and it arrived with a cracked screen. I immediately called Sony for some assistance and spoke to 4 customer service reps none of whom could assist me. I was told Sony has no replacement policy and I would have to wait 2-3 hours for a call from a different customer service dept. I never received the call and only got a response after sending an email to Sony. I was told that a refund would be processed 14 days after sony received the television. Not one time was the option presented to have the television replaced and this made me furious. My intent here was to have a television, however I am left with no tv and a hold on the funds to purchase another Television due to Sony's delayed return policy. I will no longer be purchasing any products from Sony and I am deeply dissapointed in the lack of customer service after spending $3,000 on a product.
November 3, 2014
Rated 1 out of 5
by EricB Defective product
Bought the TV on Sony.com including a three year warranty because I am a worry wart. Was delivered fairly quickly which was nice. However upon power-up the screen appears to be defective. After three separate calls cumulatively over three hours I still am struggling to have the product replaced/repaired as I bounce back and forth between Sony.com sales, technical support, customer care and back again.
June 8, 2015
Rated 5 out of 5
by Seadog67 Best Sports viewing ever!
People come to my house to watch sports in Ultra High Definition! It is so clear and sharp, we could be on the field or on the pitch or on the court, with the ball, scoring the points!
For an added thrill, I use the simulated 3D for some events!
We crank up the sound and the sub-woofer brings the game into the house with the noise of the game and the crowd.
As my younger crowd says, "Awesome, Dude!"
December 28, 2014
Rated 5 out of 5 by danon910 Truly The Best Of Sony
I've had this TV for over three months to replace my old Sony Bravia 32" HDTV. First, I was hesitant to get it because of the price tag compared to 4K TVs made by other manufacturer. I've been reading and exploring about 4K since its inception and some reviewers suggested that it's too early to own one due to the lack of 4K content. BUT I tend to disagree with those reviewers for couple of reasons: First , purchasing a TV is like an investment and you'll keep the TV for at least four years and 4K contents are increasing. Second, there are 4K contents! Most of the new shows and movies have been shot in 4K. Even if the content is not 4K, it'll be clearer in a 4K TV as the TV upscale it.
Now what makes this TV different from the competitors' are the superb picture quality, the front speakers, and the beautiful wedge premium design. While there's no argue that Sony's been known for making the best looking products, I haven't seen another TV that catches attention like it or come even close to it. Also, the picture quality feels vivid and real especially with the new dynamic range.
February 10, 2015
Rated 5 out of 5 by HILL61 A noticeable upgrade from my 2008 Sony XBR4 46."
A great TV in all respects but I wouldn't say a "dramatic" upgrade from my 2008 Sony XBR4 46" in terms of picture quality for 98% of what I watch. I haven't watched any 4K material yet but didn't purchase it for that reason. Far more bells and whistles than I need. My new OPPO 103 Darbee Blu-Ray player brings out the true potential of audio/video qualities on the X900B. This TV has been thoroughly reviewed on many websites, all sterling ratings, so I don't think I could add much more to the praise.
One thing that does bother me is the fact that the speaker array, which is in a vertical alignment on either side of the screen, should have been covered as it was on my previous unit with a grill or cloth. The speaker drivers look cheap and are a bright silver. An aesthetic distraction and eyesore. I run my own audio through this TV, as I have always done. Also, I think that the audio and video settings are somewhat limited compared to my previous Sony. Would have enjoyed the ability for more fine tuning of those particular settings. Some other settings seem less useful in the way they effect picture quality.
September 26, 2014
Rated 5 out of 5 by DeBruce There Is Only One TV: Sony!
At this point, I don't even look at other brands when I decide to purchase a television. Bought my first Sony in 1972, and still have it. It was a 13' portable for my dorm room, and through years of abuse, camping trips, etc., . . . yes, it still works perfectly. When the first HD tv's came out, I bought the big 36" cathode ray tube Sony. Dazzling, and yes, still have it, and the kids use it for their gaming tv. When I upgraded, I bought the top of the line Sony XBR 9 flatscreen, a 42", which was huge, at the time. Dazzling, and still in use in the master bedroom. And, our newer XBR 900 is our primary TV at the moment, a 54", but we are currently building a new great room, and are looking forward to purchasing a new XBR 900 in a more appropriate size for a 36 x 28 space, hopefully a 70-80", and maybe a 4K. The great thing about our Sony's, is they never seem to die, and we are still using them all, including a 21" in the kitchen. You won't find clearer more life-like viewing than a Sony XBR, period. Nothing compares. Sony forever!
September 14, 2014
Rated 5 out of 5 by Falken I have nothing I could say bad about this TV. I love it. Easy to setup and easy to operate. Love the built in manual and instructions for everything. Color is bright and beautiful. WiFi was easy to setup and use. Loads of useful APPS. Nice built in camera for use with Skype that was a big surprise since it wasn't mentioned in the sales or specifications on Sonystyle website. I do wish it was AirPlay compatible.
The only issue I have is with Sony Technical. When the TV gets a firmware or software update I get no info on what changes are being made. I want to know what is being upgraded/updated. I get a message "there may be some user settings that may have been changed". What settings?
There needs to be something with this information at the time of download.
March 28, 2015
Rated 5 out of 5 by danL words do not do this tv justice.
first - this tv is like nothing I've ever seen. once you've got the settings taken care of, watch bluray movies and prepare to see films like you've NEVER seen them before. there aren't words to do justice to it - you have to see it in person. the blacks and contrast are outstanding. the colors really pop - everything is vibrant without any distortion. the motionflow I set to "smooth" for blurays - it makes everything look so real - like you could walk into the screen. watching animated movies like "polar express" or "rise of the guardians" is a jaw-dropping experience - everything is so detailed and sharp. then there's the audio - the speakers look very nice in the tv and sound terrific. once I tweaked the settings the way I wanted, it simply is the best in-tv audio I've ever heard....better than the soundbar I was previously using. also, I am using the complementary subwoofer (included for free when buying from sony!) and it just makes the audio that much more amazing.
the tv and subwoofer was very easy to set up. the audio/picture settings were adjusted (by me) and after a couple of hours of trying different setups - I got exactly what I wanted.
look, if you want the best picture/audio available in a tv ? get this and don't hesitate. sony offers a 30 day trial and I guarantee you won't send it back. the picture is beyond anything I've ever seen - it's that stunning. the audio is better than many sound-systems I've heard.
I've had the tv for a couple of weeks and I'm thrilled with the purchase.
the tv I got was the xbr-55x900B
October 14, 2014