Rated 1 out of 5 by Yayaye I lost my money :(
I was very happy when I bought this laptop, but my happiness did not last long.
After about a month, I noticed that the sides of my screen crack open when I open my laptop. When I took it to the story, they said that can send the laptop to another state and that they're gonna look at it and decide if it really needs to be fixed or not and this made me really upset. Also, it's wifi reception is too poor and it disconnects very often. In short, I do NOT recommend buying this laptop.
:( :( :( :( :(
July 28, 2014
Rated 1 out of 5 by pinkprincess SO disappointing
UGH. Why must a pretty piece of machine be such a piece of junk. From the moment I opened the box, I got a defective laptop. It squeeled extremly loud. They sent me a new one. I have never spent so much of my time trouble shooting, (llike today "repairing disks, could take over an hour") and I have only had it since late September. It's slow in comparison to my old Acer laptop and the sound quality can't even compete with my old laptop.
I got this laptop because I liked the color and the material, which is easily scratched, btw. It's not worth all of the trouble. Save yourself and don't get this laptop.
April 24, 2014
Rated 1 out of 5 by SamuelHamid Worst electronic purchase ever
Purchased one of these laptops in August 13' with the I-7 processor and solid slate drive. From the moment I opened it I was disappointed. The laptop was put together poorly with pieces of rubber sticking out on the lid of the computer, the plastic appearing warped in some areas, and some pieces simply not fitting together too great. I actually had to snap some of the pieces boardering the screen into place. Depending on the Vaio update of the week, the brightness can NOT be adjusted; not with a F-control, not in settings, in NO way. The biggest issue is that these laptops have a massive wifi issue - the signal strength is horrible to the point where the wireless internet can not be used, it constantly drops signal (every 5 minutes or so) and when it isn't dropped, you have to literally be within feet of the router or you will have NO signal. To the point where if you have a large bedroom and go to the other side of the room from where the router is, you will be down to 1-2 bars of signal. You can Google the issue and see it's a MASSIVE problem which Sony has refused to correct. The problem is the awful wifi card it is equipped with, which can easily be upgraded for about $50 if you're willing to open your laptop and void the warranty. Which is the next issue. Early December Vaio care center notified me I had updates, upon updating my laptop - it crashed. Would not power on at all - it was completely bricked. The customer service was awful and frustrating. After a hour on the phone they confirmed that the laptop was entirely unresponsive and crashed, I shipped my laptop back in all the original packaging. About one week later I received my laptop back but without any of the original packaging which I shipped it in. Instead they sent it back in a amazon box, shrink wrapped onto cardboard. Inside the repair paperwork which said the motherboard and keyboard was replaced and that they did a BIOS upgrade. Upon inspection I see that not only am I missing all of my original packaging but that something is different, oh...The I-7 processor which is a $100 upgrade was replaced with a I-5 processor. After 45 minutes on the phone they finally confirmed that they are unsure as to why the processor had been swapped but their department was not sure what corrective action could be taken so that I should expect a call back from Sony within 24 hours.
Incredibly unhappy. My previous laptops were all VAIOs and it had become a brand I trusted and loved but this experience has RUINED it - I will NEVER purchase another Sony product. The laptop was put together poorly, the wifi card doesn't work which eliminates the purpose of a laptop(portable computer/internet), there are several small glitches with the laptop, Sony's own VAIO Care updates cause it to crash, the customer service is awful, and when they repair your computer they keep the packaging, and REMOVE components you paid extra for. Thank you Sony for selling me garbage which crashed during finals week. Now I have to wait for ya'll to correct yall's mistake, then I get to try and sell a $1,200 laptop with stripped screws and none of it's packaging before it crashes again. Biggest waste of money.
December 18, 2013
Rated 1 out of 5 by DTIN Wifi issues
I am a student and i bought trusted Sony for the first time. To my disappointment, this model has BIG TIME wifi issues. The wifi gets disconnected way too often. It works fine when I'm 1-2 feet away from router, but in the library and other places, there is very less and slow coverage. Whereas, other laptops and macbooks work great at the same place. Additionally, during silent times, the fan kicks off so loud that it feels like the laptop is about to take off. O/w it is a very nice machine. SONY PLEASE FIX THESE GLITCHES! IT IS HIGH TIME AND YOU'RE LOOSING THE BATTLE.
November 22, 2013