Rated 1 out of 5 by MTIN IS IT SONY QUALITY??? WOW!
The model we bought is DSC-TX20 and we got EXACTLY the same problem that Laurauren from Los Angles, CA has (see her review on July 7, 2014)
This was our SECOND time using the camera since we bought it and guess what? When we got back from our vacation, we notice the frame surrounding the glass / screen area cracks in both locations: one was at the top right corner and one was at the bottom corner! The camera was never dropped or had any kind of physical abuse! They just broke by themselves. We were just speechless! We paid for Sony brand name and we got this cheapy, low quality camera that just broke on its own, and this was only our second time of using it!
What's more? We sent it to Sony dealer for repair (Work order #: 301 791 658; Repair ID: E603 020 86#, they required us to pay repair fee #!) and the amount that they want us to pay was only $10 bucks away from buying a brand new product, newer model which is this one DSC-TX30)!!!
Turned out, my camera was not the only one that the frame got broke by itself! Laurauren from Los Angles, CA got the same thing! See her review!
Really? A Sony camera???
Let me sum it up:
PRICE: very expensive
QUALITY: extremely cheap
SERVICE: so poor!
NEXT PURCHASE: anything BUT SONY!
That's what we got for buying a Sony product!!!
Thank you very much!!!
August 7, 2014
Rated 2 out of 5 by Laurauren Love/Hate relationship
I love this camera but there are some flaws. It take some of the best pictures, amazing video, and is easy to use. However, the frame surrounding the glass cracks in the corners very easily. I was told the price to repair would be equivalent to getting a new one. Thus, now it is no longer a waterproof camera which was a HUGE selling feature for me. I used to love to take it to water polo games, snorkeling, etc. Often I'll need to repack the battery, because it won't always recognized that it is there. My dad's new model has this issue too.
July 7, 2014
Rated 2 out of 5 by RobinT What happened to 8 gig embedded flash memory?!?
I was so excited to receive this camera, having enjoyed other Sony cameras in the past. It was advertised as having 8 gigabytes of embedded flash memory, so I would not need a microSD card. (I don't use video; I take photos to accompany my newspaper and magazine articles.) And I don't have a microSD card (didn't really know about microSD cards, since I don't have a fancy cellphone and I have a regular laptop, which of course has a regular SD slot. I didn't know this camera required microSD since my other Sony cameras use regular SD cards. Anyway, I take the camera out of the box and I discover that it did NOT have 8 gigabytes of flash memory, but instead, ONLY 48 megabytes. That is a tiny fraction of what's advertised, so little storage that it would hold just about 25 photos using the 2 mb setting, and only a handful at 5 mb (and this is an 18 mb camera). I am very disappointed.
July 5, 2014
Rated 1 out of 5 by Spetz DO NOT BUY! Camera does not hold-up
I too bought this camera expecting the quality of Sony that I have become accustomed to through other products such as their TVs, Surround Sound Systems, Receivers, and Portable Stereo Devices.
The Sony Cyber-Shot Digital Camera TX30 seemed to be the perfect camera for me and my life style. It is advertised as “certified waterproof, dustproof, shockproof, and freezeproof”. It is NOT!
Although the camera took wonderful pictures and video it is/was not waterproof, dustproof, shockproof, or anything proof. I used the camera exactly how it was advertised and when the camera became corroded after the third snorkeling trip; I sent it into the Sony customer service for its warranty coverage and received the below evaluation not once but twice. First, from the in-store customer service representative who warned me that it may have “suffered physical damage”, prior to any examination of the camera; and secondly, in an e-mail from the Sony Service Center, apparently after the examination.
“We have completed the evaluation necessary to repair your unit. During this evaluation, it has been determined that your unit has suffered physical damage. As a result of this damage, the repair costs make it uneconomical and inefficient to repair the unit.”
I have been a loyal customer for many years and have spent thousands of dollars on Sony products with great enjoyment; however now that I have had a piece of equipment stop working I have seen a different side of Sony. I am very disappointed with Sony and this will absolutely make me think twice before purchasing another Sony product.
June 27, 2014