Rated 5 out of 5
by KelliEllie Loved it so much I bought it twice!
When I purchased this camera, I was looking for something small and light that I could carry around with me on vacations and other kinds of trips. I knew that the camera had an underwater feature, but didn't really intend on using it very much, because I was skeptical. My family takes most of our vacations in the Caribbean and spend lots of time in the water and at the lake. So i decided to very cautiously take my little camera for a spin in the water. I was so over joyed with the outcome I can not believe I ever doubted it for a minute. The pictures are flawless and completely amazing! The more I used this camera the more I fell in love with it.
If you plan on using this in the water a lot though I would be careful and do a check of all openings and crevices before entering the water. Sadly my first device became compromised and got water in it after 3 years, but I was so pleased with the camera I have purchased it again!
December 21, 2013
Rated 1 out of 5 by Spetz DO NOT BUY! Camera does not hold-up
I too bought this camera expecting the quality of Sony that I have become accustomed to through other products such as their TVs, Surround Sound Systems, Receivers, and Portable Stereo Devices.
The Sony Cyber-Shot Digital Camera TX30 seemed to be the perfect camera for me and my life style. It is advertised as “certified waterproof, dustproof, shockproof, and freezeproof”. It is NOT!
Although the camera took wonderful pictures and video it is/was not waterproof, dustproof, shockproof, or anything proof. I used the camera exactly how it was advertised and when the camera became corroded after the third snorkeling trip; I sent it into the Sony customer service for its warranty coverage and received the below evaluation not once but twice. First, from the in-store customer service representative who warned me that it may have “suffered physical damage”, prior to any examination of the camera; and secondly, in an e-mail from the Sony Service Center, apparently after the examination.
“We have completed the evaluation necessary to repair your unit. During this evaluation, it has been determined that your unit has suffered physical damage. As a result of this damage, the repair costs make it uneconomical and inefficient to repair the unit.”
I have been a loyal customer for many years and have spent thousands of dollars on Sony products with great enjoyment; however now that I have had a piece of equipment stop working I have seen a different side of Sony. I am very disappointed with Sony and this will absolutely make me think twice before purchasing another Sony product.
June 27, 2014
Rated 1 out of 5 by JJJP Disappointed
I had an older version of this camera (tx10) that I loved and used well until it leaked after 19 months. I hadn't bought the extended warranty on that one, so I replaced it with the tx30 and bought the warranty. Unfortunately it leaked after only 2 months of light use. I'm now in the process of having sony repair/replace it but I really would just like my money back.
This camera is not all the tx10 was. The flash on this one washes everyone out. Even people with darker complexions look ghostly white with the flash. I loved the 10shots/sec feature in the tx10. You got 10 clear crisp pictures. Unfortunately with the tx30 you just end up with 10 blurry pictures so it's useless. In any mode saving pictures takes several seconds so don't think you can capture two moments close together. I tried three cards (2 were new scandisk cards so this was the fault of the camera, not the memory.)
All in all just very disappointed and then it seals the deal by leaking in 1 foot of water after only having it for 2 months. Very disappointed.
December 16, 2013
Rated 1 out of 5 by jdubyargh Worst Camera EVER do NOT BUY!!!
I bought this camera thinking that it would be a great Sony product, like my TV, PS systems, and previous Sony cyber shot cameras I have purchased in the past.....think again!!!! First I want to say the camera says it is safe to take in limited depths of water, but do not expose this camera to water, according to Sony warranty, water proof is not water proof, even though water proof should be water proof , it is not water proof. It was the biggest piece of false advertising I have ever run into in my life. My warranty repair was refused because of corrosion, but how does a water proof camera have corrosion unless the seal keeping the camera from being waterproof fails! Oh, and then try to call customer service, who can do nothing for you, or the warranty department who can also do nothing for you. Sony if you wonder why you're losing market share, start with your terrible customer service or your total lack or product support. I have been a lifelong Sony customer, from stereo systems, to MD players/recorders, computers and games systems, and something like this really is such a huge disappointment from a brand I trusted and thought I knew as a consumer. I can say this: after careful consideration I will never purchase another Sony camera again.
May 28, 2014
Rated 1 out of 5 by MTIN IS IT SONY QUALITY??? WOW!
The model we bought is DSC-TX20 and we got EXACTLY the same problem that Laurauren from Los Angles, CA has (see her review on July 7, 2014)
This was our SECOND time using the camera since we bought it and guess what? When we got back from our vacation, we notice the frame surrounding the glass / screen area cracks in both locations: one was at the top right corner and one was at the bottom corner! The camera was never dropped or had any kind of physical abuse! They just broke by themselves. We were just speechless! We paid for Sony brand name and we got this cheapy, low quality camera that just broke on its own, and this was only our second time of using it!
What's more? We sent it to Sony dealer for repair (Work order #: 301 791 658; Repair ID: E603 020 86#, they required us to pay repair fee #!) and the amount that they want us to pay was only $10 bucks away from buying a brand new product, newer model which is this one DSC-TX30)!!!
Turned out, my camera was not the only one that the frame got broke by itself! Laurauren from Los Angles, CA got the same thing! See her review!
Really? A Sony camera???
Let me sum it up:
PRICE: very expensive
QUALITY: extremely cheap
SERVICE: so poor!
NEXT PURCHASE: anything BUT SONY!
That's what we got for buying a Sony product!!!
Thank you very much!!!
August 7, 2014
Rated 2 out of 5 by Laurauren Love/Hate relationship
I love this camera but there are some flaws. It take some of the best pictures, amazing video, and is easy to use. However, the frame surrounding the glass cracks in the corners very easily. I was told the price to repair would be equivalent to getting a new one. Thus, now it is no longer a waterproof camera which was a HUGE selling feature for me. I used to love to take it to water polo games, snorkeling, etc. Often I'll need to repack the battery, because it won't always recognized that it is there. My dad's new model has this issue too.
July 7, 2014
Rated 2 out of 5 by RobinT What happened to 8 gig embedded flash memory?!?
I was so excited to receive this camera, having enjoyed other Sony cameras in the past. It was advertised as having 8 gigabytes of embedded flash memory, so I would not need a microSD card. (I don't use video; I take photos to accompany my newspaper and magazine articles.) And I don't have a microSD card (didn't really know about microSD cards, since I don't have a fancy cellphone and I have a regular laptop, which of course has a regular SD slot. I didn't know this camera required microSD since my other Sony cameras use regular SD cards. Anyway, I take the camera out of the box and I discover that it did NOT have 8 gigabytes of flash memory, but instead, ONLY 48 megabytes. That is a tiny fraction of what's advertised, so little storage that it would hold just about 25 photos using the 2 mb setting, and only a handful at 5 mb (and this is an 18 mb camera). I am very disappointed.
July 5, 2014
Rated 1 out of 5 by BethFrank I May Never Buy Sony Again & Will Never Buy a Sony
My home has mostly Sony products & I've been buying Sony cyber-shots for as long as I can remember. (Est 1998)
In the past year I have had to purchased 2-tx30's.
On one, 2-months after purchase, the screen started going on the fritz and then just went bright green. Returned to Sony & they refused to fix under warranty. Saying that I caused damage. It was never mishandled. (side note: Sony has never repaired an item I've sent under warranty-always finding a reason not to fix.)
I had THE SAME experiences as MTIN in Indianapolis, Lauraren in LA AND Spetz in San Diego described in their reviews.
This camera takes GREAT photos, but ONLY lasts if you really don't use it. It must be handled carefully. In no-way, whatsoever, is this Shockproof. My frame has cracked, the glass at the edges have cracked. And it's never been dropped.
I bought a cheap alternate Sony camera to keep with me, and ONLY take out my TX30 on special trips - about 10 since purchase in October 2013. I think it only has a few more uses. I already see signs of it fritzing out.
I pleaded with Sony for help with the repair/replacement: they sent me a $25 coupon towards a replacement - But, it the code specified it wasn't valid on the TX30. So, basically I got nothing...
2-TX 30's down the drain in one year.
August 20, 2014