Rated 1 out of 5
by Jeff909 Warning!
I wanted to love this set. But I got a defective unit. It suffered from severe back lighting issues. I tried to go through Sony's customer service. That was a nightmare. 3 hours and several disconnects. I finally has to drive 50 miles to return the set to the Sony sore in Glendale Ca. They were very nice and agreed with me on the defects. They offered me another set, but I decided to take a rest and enjoy the Sony set I already own. Here is a picture of the set I got. It might be awhile before I go through this nightmare again. I'm a loyal Sony fan. Every TV, computer, stereo, camera etc in my home is Sony. Please improve your customer experience. Thanks Jeff from Rancho Cucamonga Ca.
January 5, 2015
Rated 4 out of 5
by Beaumont Great TV
Great picture, I have a one year old 55" bravia and this picture is noticeable ably better..I would have given it five stars but for some reason.the apps don't load up properly. I have to reboot the tv and then all the apps appear. Granted I have not gotten in touch with Sony so it could be an easy fix. But otherwise I am very happy with my purchase.
May 3, 2015
Rated 5 out of 5 by Marty68 To good to be true
First off, Im a Sony customer have been since Sony started to make products. I would not go buy another brand no matter what the features or the latest craze might be. I purchased the 55 inch X850B 4K Ultra about a month ago. I have been looking at them for the past two years trying to figure out if the 4K was what it was cracked up to be and if the up scaling really works. Well, let me tell you first hand it does and once you see this picture it's unbelievable. I have Verizon Fios as my provider and every channel is super. The 4K Netflix are better than going to your local movie theater. True you have to pay a few bucks more for the 4K Netflix but it's worth it. So if your sitting on the fence about the 4K purchase fear no longer it works. It's the real deal. Sales guy told me it was a much better picture than HD and it is. Clearer, sharper crisper. No question about it. Features are easy to figure out, apps are great much more than you will ever use.
Enjoy the experience.
March 11, 2015
Rated 3 out of 5 by DLSNC Disappointed
If I had been asked to give this review two days ago I would have said I love this TV - the picture is phenomenal. I've had the TV for two weeks and it started malfunctioning two days ago. Calling Sony help line was a waste of time. Apparently there is a software issue and the only way to resolve it is to reset the TV by accessing the manual power button which is somewhere on the back of the TV. This is a 55" TV and I'm a single senior woman who can't easily lift it and move it to access the back. Thankfully I bought the TV at Best Buy and they're sending someone over to fix it. Hopefully this is just a software issue and the TV will be fully functioning again. It would have been beneficial if Sony had placed the power button a few inches from the edge on the back of the TV so it can be accessed more easily - what if it was wall mounted? If I could access the manual power button I wouldn't have to go 5 days without my new TV! Prior to this, the picture quality was unbelievable and I truly enjoyed watching it.
April 27, 2015
Rated 3 out of 5 by JPDX 5 stars for Sony. Zero for Opera browser
Impressive visual experience as expected of Sony. Easy set up and linking with Sony AV receiver for enhanced audio.
Opera web browser is a huge let down which ruins Sony's reputation. Opera is very clunky, not user friendly, frequently unresponsive to the remote, overly slow with frequent freezing, limited to only 3 tabs, incompatible with some websites and crashing constantly (such as Bloomberg TV). Bloomberg TV has replied to my emails but still have to hear back from Sony. This is a web connected smart TV thus issues like these need to be fixed and it would be helpful to have a native app.
Also was looking forward to try wifi mirroring with Apple products for this model since previous ones specifically were labeled NFC and AV receiver is capable of Airplay (audio only) but realized this was still not possible. Apple TV is an option but counterintuitive and redundant.
Lastly, there is no way to organize USB flash drive files on the Media Server.
If you want a 4K TV and not really use the other features, this is for you.
August 24, 2014
Rated 4 out of 5 by donmessec Great picture and sound, 1 app issue
I have had this set about a month. Setup was easy, the box construction really helps this be a one person setup on stand. Streaming is far better than my older LG set. Picture is marvelous overall and I do not have illumination issues in the corners when content is playing - graphic banners, EG Hulu+ banner while waiting for content, is darker in the corners. One issue comes up occasionally, that is an error message when connected to online content that grays out the screen. The message is something along the lines of "Browser will shut down due to internal connection error." It is obviously connected to content but I can not get rid of the grey down and message, even with a restart. I suspect this will be cured with a software or firmware update. Very happy with this TV, would (just might) buy again. The software issue is simply an occasional annoyance and less so than my experiences with some other brands.
May 16, 2015
Rated 2 out of 5 by YankeeD Full of Error Pop Ups
1. The most annoying problem with the tv is that in the middle of playing videos through USB, it will say something on the lines of "Media process has stopped working / quit unexpectedly". This happens at least 3 times every day. Don't understand what the problem is. 2. I cannot turn 'Reality Creation' to 'ON' when using netflix. Why? 3. The TV won't recognize the 3D content of '4K 3D' videos, i.e. the videos which are in a 3D format as well as 4K. There's no way to make it recognize 3D...it simply says "Feature not supported" when I press the 3D button on the remote. 4. Cannot convert netflix to 3D - feature not supported. 5. There's no way to sync subtitles in the videos played via USB. The TV has a fantastic picture, but sometimes I feel it acts like a 'dumb' TV. There hasn't been much thought put by Sony to consider the way the users might want to use their TV. It's like all they have to boast about is an excellent picture and a high price tag, with little thought on the user interface and common features. My LG 4K TV (2013 model) was much much better in that regard, even though I would say Sony's picture quality is better.
June 16, 2015
Rated 5 out of 5 by TomgInKy Sony XBRx55x850B $K HD TV
I bought this new 4 K Sony XBR, to replace what was then a top of the line 2001 TV.. A -XBR 36 " Wega...I thought it played great, .I did not really see just how bad my old TV was, until I plugged in this new XBR 4K XBR...Its like being in the same room, the people look so life like..the colors are so bright, clear, and you see so many little things that you never notice in the back gounds of other TV's..I mean minute little things so tiny...Right down to the threads of the buttons on the persons closes they are wearing..Thats how sharp the picture is...I could say a lot more..but don't just take my word for it...just buy one, you will not be disappointed one bit...and I have not even said anything about all the TV extras,,The WiFi, and that good stuff that goes with that...All the HDMI hook up's, and streaming from PC's...the list goes on and on....
November 11, 2014