Trade-in and Recycling Program

Send us your old electronics for credit, or find a recycling center near you.

Sony is proud to offer a consolidated Trade-In and Take Back recycling program for our valued customers. Below is a list of Frequently Asked Questions (FAQs)

    FAQs

  • Sony Store Trade-in Program
  • Sony Take Back Recycling Program

Sony Store Trade-in Program

About the Program

  • Who can use the Program? The program is available to anyone who may be interested in trading in a qualifying product. Qualified products are those that fall into the Identify Your Equipment category of the products page.
  • Why recycle with Sony Store? The Sony Trade-in Program, powered by ecoNEW, has over 20 years of experience in providing valuation for used electronic equipment. The Sony Trade-in Program will provide the maximum trade-in value for your used electronic equipment wherever possible as well as providing an environmentally friendly and EPA approved way of recycling outdated electronic equipment that has no trade-in value.
  • How do I register with Sony Store? Simply select your product category from the home page and then answer the simple questions provided so our calculator can assess the potential reward value. You will then be prompted to continue with the registration process by providing us with your mailing information. Once you have provided your information and accepted the terms and conditions of the program, you will receive a member login ID and a temporary password along with access to a prepaid shipping label. This same information will be provided in an e-mail for later use.
  • How do I receive my trade-in value? Once your trade-in has been accepted and a value determined, a Sony Prepaid Gift Card will be issued to you for the final assessed value amount to be used at Sony stores, Sony Outlet stores -or online at store.sony.com. Please allow 14 days for mailing of your Sony Store Gift Card after you receive your final valuation e-mail for your trade-in item.
  • What happens with the equipment sent into the Trade-in Program? All equipment received by the Sony Store Trade-in Program will either be reconditioned or recycled. Some equipment may be sold into the secondary or used marketplace in its whole machine form, and some equipment may be disassembled and sold off as usable service parts. Equipment that cannot be reused or refurbished will be designated for recycling and will be broken down into its raw material format and used to produce new materials. The Sony Store Trade-in Program employs a zero tolerance landfill policy.
  • Do you sell my trade-in items overseas? We remarket fully functional products overseas to legitimate businesses. Frequently overseas markets are the best source of reuse for your previously owned consumer electronics.
  • Do you ever donate items? Yes, we frequently donate products, but not on an individual basis. Through our brokers, some go to shelters, senior citizens homes, schools and 911 services.
  • Are you a certified recycler? We partner with certified, audited and registered ISO 14001:2004 recyclers who meet and exceed EPA e-waste guidelines to ensure your products are recycled in the most environmentally conscious manner available.
  • About Trade In Values

    How is the trade-in value determined? Trade-in value offers are based on the reuse value of the item you are trading in. Click here and you'll be able to determine if your product is eligible for a reward value. Once we receive your product at our processing centers we will complete an independent inspection to determine the final reward value. If you are trading-in your item through a Sony Store or Sony Outlet store, and your item has been determined to have a reward value by an in-store Sony associate, immediate in-store credit or Sony Store Gift Card will be issued to you and the Sony store will be responsible for packaging and shipping your trade in product.
  • Do trade-in values ever change? Yes. Periodically, the Sony Store Trade-in Program will review the current trade-in value table and update the Value Calculator based on market conditions.
  • Will a quoted trade-in value ever change? As long as we are able to receive the product quoted within 30 days, and as long as the item is verified as meeting the specifications and condition you initially stated at time of quote, your quoted value will remain the same. After the 30 day period has expired, the quoted value may change and it will be necessary to obtain a new quote.
  • About Shipping and Handling

    Who pays for shipping? ecoNEW provides a pre-paid shipping label for all Trade-in and Recycled items shipped within the United States (all 50 states).
  • Can I ship more than one item in the box? No. Each item is assigned a specific voucher number and tracking number to insure traceability in transit and to assist in identifying your item when received. The ability to easily identify your item when received will help us process your transaction faster. Accessories such as keyboards, mouse, power cards may be included in the same box as the primary trade-in item.
  • Do I need to remove batteries prior to shipping? If you are planning on shipping the batteries with your qualified product, please make sure that you either tape over the conductors on the batteries or leave the batteries in the device. Batteries not eligible for reuse will be properly recycled.
  • Do I have to clear off my personal data prior to shipping? We encourage you to clear the data off of your product prior to sending it to us. For phones you should remove your SIM cards. All products received go through a certified data removal process for the device provided. This process is audited on each device prior to leaving our facility.
  • Do I have to clear off my personal data prior to shipping? We encourage you to clear the data off of your product prior to sending it to us. For phones you should remove your SIM cards. All products received go through a certified data removal process for the device provided. This process is audited on each device prior to leaving our facility. For phones, the data removal process includes a complete erasure of all numbers, contacts, data files, and other information beyond that which came on the device at purchase, and the phone is restored to its original settings. Any SIM cards received are removed and destroyed. For computers with reusable products, all hard drives are erased and completely rewritten, erased again and rewritten again, then erased one final time so that data retrieval is virtually impossible. For products to be recycled, the hard drives are removed and shredded.
  • Can I drop off my item instead of shipping it? You may trade-in your product by visiting a Sony Store or Sony Outlet store and asking a Sony associate to assist in evaluating your trade. An immediate store credit or Sony Store Gift Card will be provided at Sony Store(s) for all program items that are determined to have value. All other online trade-in items must be shipped to ecoNEW's processing facilities using the prepaid shipping label provided.
  • What if my item weighs more than what the shipping label says? Even if your packaged item weight exceeds the estimated weight shown on your shipping label, the carrier should still accept your item and reweigh it later at their facilities. You should not be charged for the additional weight. Please contact us in case you need assistance.

Sony Take Back Recycling Program

About the Program

  • What is the Sony Take Back Recycling Program? The Sony Take Back Recycling Program was the first national recycling initiative to involve both a major electronics manufacturer and a national waste management company. Since its inception in 2007, we have strived to create convenient ways for you to recycle your unwanted products. Our ultimate goal is to Take Back one pound of eWaste for every pound of product we make.
  • How responsible is Sony in your recycling efforts? We support the recycling of our products with the same respect we have when creating them. Sony uses third party electronics recyclers in accord with rigorous environmental and worker safety standards. Additionally, we adhere to measures to prevent the export of hazardous e-waste to developing countries and support the development of federal legislation to ban the illegal export of hazardous electronic waste to developing nations. Sony’s policy, in support of EPA's National Stewardship Program is to use exclusively recyclers registered to one of the new independent recycling standards.
  • Is my product eligible for recycling? If We Make It, We Take It. Any product ever made by Sony including its packaging can be recycled at no cost to you. To recycle your Sony product and packaging, find the nearest drop off location to you. Free recycling through the drop off location and/or mail back is limited to five Sony products per day. Drop off locations may also accept non-Sony branded products at a nominal fee. If you are business customer of Sony VAIO products, please contact 866-235-7669 to learn more about how to recycle your VAIO products using Sony Take Back Recycling program. For customers in Canada, please find the nearest collection site at http://www.eco.sony.ca/en/programs_locations.html
  • Where do I recycle my Sony product? By inputting your zip code and product type on the main page of this website, you’ll be directed to the nearest location that can recycle your specific product. We suggest contacting your nearest location to find out their hours of operation. For business customers of VAIO products, please contact 866-235-7669 to learn more about how to recycle your VAIO products using Sony Take Back Recycling program.
  • I live outside of a 25 mile radius of your nearest drop off location, how can I recycle my Sony product? Sony offers free mail-back and recycling for any Sony product as long as it weighs less than 25lbs and the box dimensions the product is shipped in is 20(l) x 20 (w) x10 (h) or less. Just follow the steps on this website to print off your free mailing label. Please note: packages over 25 pounds will not be accepted by the carrier.
  • Can I mail-back my non-Sony branded product for recycling? If your product is eligible for Trade-In and has no trade-in value, ecoNEW (Sony's Trade-In partner) will recycle your non-Sony branded product at no cost to you. Unfortunately, if your product is not Trade-In eligible, Sony is unable to provide recycling or shipping at no cost. Drop off locations may accept non-Sony branded products for a nominal fee.
  • How much does it cost to recycle my product? If it is a Sony product then there is no cost to you! If it is made by another company we suggest you take the following steps to ensure your product is recycled in an environmentally and socially responsible manner.
    • Check with the product's manufacturer to see if they offer free recycling
    • Contact a Sony Preferred Drop Off location to see if they will recycle it for free or at a nominal cost
    • Find an electronics waste collection site or event in your area to drop off your product
  • My product is old, but it still works fine. Should I recycle it? Sony supports the reuse of serviceable products until they no longer function. You may want to give your unwanted product a new life by donating it to a non-profit charity or selling it. When your Sony product no longer functions we would like to recycle it for you for free.
  • Are TVs eligible for Trade-In or Mail Back Recycling? Unfortunately, due to the size and weight of TV sets we are unable to offer shipping for Trade-In or Recycling. Please visit your nearest recycling drop off location to recycle your Sony TV.
  • I have a Sony battery, how should I recycle it? In addition to our drop off locations which accept your rechargeable battery for free recycling, we also make recycling your old rechargeable Sony batteries easy. Simply go to a Sony Store(s) near you and drop it off at the Sony Store(s) drop box, or visit www.call2recycle.org for nearest of their 37,000 location.
  • I understand that some States have various laws on eWaste recycling, where can I find more information about this? In some cases, states may have recycling programs that supersede Sony's Take Back Recycling program. Contact the following states or visit their Websites for information on their programs: CA, CT, HI, IL, IN, MD, ME, MN, MO, NC, NJ, NY, OK, OR, RI, SC, TX, VA, VT, WA, WI, WV.
  • What is Green GloveSM In-home TV Removal Service? We'll remove your old TV and haul it away for free environmentally responsible recycling when you select Premier In-home Delivery from Sony Store(s).
More Sony Sites

More Sony Sites

Close
  • Sony Pictures

    Movies and television programs from Sony Pictures.

  • PlayMemories

    Store and access all of your photos and videos in one place.

  • Sony Professional

    Broadcast and professional video and audio solutions.

  • Sony Music

    Local artists and international superstars of recorded music.

  • Sony Mobile

    Latest Xperia phones and tablets, plus apps and services.

  • Sony Online Entertainment

    Ultimate online gaming destination your PC and console.

  • e-Support

    Product support, FAQs, drivers, downloads and more.